FAQ ( FREQUENTLY ASKED QUESTIONS )
Our FAQ (Frequently Asked Questions) is here to help you with the most common questions.
Does Mono-Krom Gallery have a store to try out the items?
Yes, Mono-Krom Gallery has a physical store in Leipzig where you can try out our items. Visit us for an in-person experience of our high fashion collection. Our knowledgeable staff is ready to assist you with personalized service, whether you're looking for a specific item, need style recommendations, or have questions about our brands. We are excited to welcome you and share our passion for fashion in the heart of Leipzig.
Are the items sold authentic?
Mono-Krom Gallery is the official dealer for all selected brands on the website. All items are 100% authentic. (Second-hand items are excluded from the official selected brands as they are used/worn items from the private collection of the owner.)
It’s difficult for me to determine my size, can you help me?
For almost all our products, we have created size guides in cm and inch. It is always shown on our graphic how they are measured and how to read them. Should you have any questions, please feel free to contact our customer service via telephone (+49) 341 900 3 9000 or by mail to: help [at] mono-krom.com.
Mono-Krom Gallery is the official dealer for all selected brands on the website. All items are 100% authentic. (Second-hand items are excluded from the official selected brands as they are used/worn items from the private collection of the owner.)
It’s difficult for me to determine my size, can you help me?
For almost all our products, we have created size guides in cm and inch. It is always shown on our graphic how they are measured and how to read them. Should you have any questions, please feel free to contact our customer service via telephone (+49) 341 900 3 9000 or by mail to: help [at] mono-krom.com.
Can I change my order afterwards?
Modifying or cancelling an order is possible as long as the merchandise has not yet entered the shipment phases.
Modifying or cancelling an order is possible as long as the merchandise has not yet entered the shipment phases.
How to cancel my order?
Depending on the status of the order, it may be possible to cancel an item or the entire order. The cancellation request has to be submitted to: help [at] mono-krom.com.
Depending on the status of the order, it may be possible to cancel an item or the entire order. The cancellation request has to be submitted to: help [at] mono-krom.com.
How can I pay?
Mono-Krom Gallery is supported by Shopify and uses Shopify Payments. All transactions and personal information are processed using SSL/TLS certificates, guaranteeing encrypted communications. Read here.
Mono-Krom Gallery is supported by Shopify and uses Shopify Payments. All transactions and personal information are processed using SSL/TLS certificates, guaranteeing encrypted communications. Read here.
How can I return my items?
We accept exchanges or refunds within 14 days from the receipt of the product. Kindly note that we can only exchange an item for the same article in a different size. Look here.
We accept exchanges or refunds within 14 days from the receipt of the product. Kindly note that we can only exchange an item for the same article in a different size. Look here.
How do I get my money back on returns?
The refund procedure will take up to 6 working days from the arrival of the item(s) at the office. Read more.
The refund procedure will take up to 6 working days from the arrival of the item(s) at the office. Read more.
Where can I have my items delivered to?
We ship to private and corporate addresses but not to PO boxes or freight forwarders.
We ship to private and corporate addresses but not to PO boxes or freight forwarders.
