FAQ ( FREQUENTLY ASKED QUESTIONS )

DOES MONO-KROM | GALLERY HAVE A STORE TO TRY OUT THE ITEMS ?
UNFORTUNATELY MONO-KROM | GALLERY DOES NOT HAVE A STORE LOCATION YET, BUT WE ARE LOOKING FORWARD TO CHANGING IT SOON.

ARE THE ITEMS SOLD AUTHENTIC ?
MONO-KROM | GALLERY IS THE OFFICIAL DEALER FOR ALL SELECTED BRANDS ON THE WEBSITE. ALL ITEMS ARE 100% AUTHENTIC. ( 2ND HAND IS EXCLUDED FROM THE OFFICIAL SELECTED BRANDS AS THEY ARE USED | WORN ITEMS FROM THE PRIVATE COLLECTION OF THE OWNER )

IT’S DIFFICULT FOR ME TO DETERMINE MY SIZE, CAN YOU HELP ME ?
FOR ALMOST ALL OUR PRODUCTS WE HAVE CREATED SIZE GUIDES IN CM & INCH, IT IS ALWAYS SHOWN ON OUR GRAPHIC HOW THEY ARE MEASURED AND HOW TO READ THEM. SHOULD YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT OUR CUSTOMER SERVICE VIA TELEPHONE (+49) 341 900 3 9000 OR BY MAIL TO:  HELP [AT] MONO-KROM.COM.

CAN I CHANGE MY ORDER AFTERWARDS ?
MODIFYING OR CANCELLING AN ORDER IS POSSIBLE SO LONG AS THE MERCHANDISE HAS NOT YET ENTERED THE SHIPMENT PHASES.

HOW TO CANCEL MY ORDER ?
DEPENDING ON THE STATUS OF THE ORDER, IT MAY BE POSSIBLE TO CANCEL AN ITEM OT THE ENTIRE ORDER.THE CANCELLATION REQUEST HAS TO BE SUBMITTED TO: HELP[ AT] MONO-KROM.COM.

HOW CAN I PAY?
MONO-KROM | GALLERY IS SUPPORTED BY SHOPIFY AND USES SHOPIFY PAYMENTS. ALL TRANSACTIONS AND PERSONAL INFORMATIONS ARE PROCEED USING SSL/TLS CERTIFICATES, GURANTEEING ENCRYPTED COMMUNICATIONS. READ MORE

 
HOW CAN I RETURN MY ITEMS ?
WE ACCEPT EXCHANGES OR REFUND WITHIN 14 DAYS FROM THE RECEIPT OF THE PRODUCT. KINDLY NOTE THAT WE CAN ONLY EXCHANGE AN ITEM FOR THE SAME ARTICLE IN A DIFFERENCE SIZE. READ MORE

HOW DO I GET MY MONEY BACK ON RETURNS ?
THE REFUND PROCEDURE WILL TAKE UP TO 6 WORKING DAYS FROM THE ARRIVAL OF THE ITEM/S AT THE OFFICE. READ MORE

WHERE CAN I HAVE MY ITEMS DELIVERED TO ?
WE SHIP TO PRIVATE AND CORPORATE ADDRESSES BUT NOT TO PO BOXES OR FREIGHT FORWARDERS.