FAQs – Mono-Krom Gallery

What is MONO-KROM Gallery?

MONO-KROM Gallery is a curated concept store for avant-garde menswear based in Leipzig.

Which designer labels do you carry?

Our collections feature XConcept, La Haine Inside Us, Puro Secret, Gall Laboratories, Nomen Nescio, Mad et Len, 2819 Jewelry, UY Studio, Olivier Melbourne, Culture of Brave, Leon Louis, 0.HIDE, Werkschwarz, The Last Conspiracy, First Aid to the Injured, Obectra Studio, Ovnnie, 69 by Isaac Sellam, Thom Krom, MD75 und Isaac Sellam Experience.

Does Mono-Krom Gallery have a store to try out the items?

Yes, Mono-Krom Gallery has a physical store in Leipzig where you can try out our items. Visit us for an in-person experience of our high fashion collection. Our knowledgeable staff is ready to assist you with personalized service, whether you're looking for a specific item, need style recommendations, or have questions about our brands.

Are the items sold authentic?

Mono-Krom Gallery is the official dealer for all selected brands on the website. All items are 100% authentic. (Second-hand items are excluded from the official selected brands as they are used/worn items from the private collection of the owner.)

It’s difficult for me to determine my size, can you help me?

For almost all our products, we provide size guides in cm and inch. They include clear graphics on how measurements are taken and interpreted. For further help, please contact our customer service by phone at (+49) 341 900 3 9000 or by email at help@mono-krom.com.

How can I find the right product for me?

Our product pages include detailed descriptions, size guides, and high-resolution images. You can also contact our team or visit our Leipzig store for personalized advice.

Can I change my order afterwards?

Modifying or cancelling an order is possible as long as the merchandise has not yet entered the shipment phases.

How to cancel my order?

Depending on the status of the order, cancellation of an item or the entire order may be possible. Please submit your cancellation request to help@mono-krom.com.

Which payment methods are available at MONO-KROM Gallery?

We accept Shopify Payments, including credit cards, PayPal, and cash in-store. All transactions are encrypted and secure. Read more.

How can I return my items?

We accept exchanges or refunds within 14 days of product receipt. Exchanges are only possible for the same item in a different size. Look here.

How does your return process work?

You can return your order within 14 days after receipt. Exchanges are only possible for the same item in a different size.

How do I get my money back on returns?

Refunds are processed within 6 working days after the returned items reach our office. Read more.

Where can I have my items delivered to?

We ship to both private and corporate addresses, excluding PO boxes and freight forwarders.