Withdrawal & Cancellation
Submit your withdrawal request
Please use the form below to start the process
To start your Withdrawal or Cancellation, please complete the form below using your order number and the email address used during checkout.
How the process works
- Submit your withdrawal request using the form below.
- You will receive an email confirming that your request has been received.
- Follow the return instructions provided in our message.
- Return the items within the legal withdrawal period.
- Your refund will be processed after the returned items have been received and inspected.
Withdrawal is possible within 14 days after delivery. Returns must be sent trackable and insured. Return shipping costs depend on the destination and are outlined in our shipping policy.
Data Protection Notice:
Personal data submitted via this withdrawal form is processed solely for handling your withdrawal request in accordance with Art. 6 (1) (b) GDPR.
Hosting, processing and storage take place exclusively on secure servers located within the European Union.
Withdrawal-related data is stored for a maximum period of 6 months and will be automatically deleted afterwards unless legal retention obligations require longer storage.
Questions & Answers
How can I withdraw from my order?
You can submit a withdrawal request using the form on this page by entering your order number and the email address used at checkout.
Do I need a customer account to request a withdrawal?
No, you can submit a withdrawal request as a guest by providing your order number and checkout email.
Who is responsible for return shipping costs?
Return shipping costs depend on the destination country. Customers may return items independently using an insured and trackable service.
When will my refund be processed?
Refunds are processed after the returned items have been received and inspected at our studio.
