SHIPPING & RETURNS
WE ARE SHIPPING OUR ITEMS FROM LEIPZIG | GERMANY WITH DHL| EXPRESS | UPS - TO ALL DESTINATIONS.
INTERNATIONAL BUYERS CAN ALWAYS CHOOSE BETWEEN STANDARD | EXPETITED | OR EXPRESS DELIVERY. DHL & UPS DELIVERIES TO 220 COUNTRIES, MEANING WE SHIP TO YOU WHEREVER YOU LIVE.
| GERMANY | |||
| STANDARD | DEUTSCHE POST | UPS STANDARD | 5,00 € | 1-3* |
| EXPRESS | DHL EXPRESS | UPS EXPRESS SAVER | 10,00 € | 1* |
| FREE STANDARD SHIPPING OVER 99,00 € | |||
| EUROPE | |||
| STANDARD | UPS STANDARD | 10,00 € | 2-5* |
| EXPRESS | DHL EXPRESS | UPS EXPRESS SAVER | 20,00 € | 1-2* |
| FREE STANDARD SHIPPING OVER 499,00 € | |||
| NORTH AMERICA | |||
| EXPRESS | DHL EXPRESS | UPS EXPRESS SAVER | 30,00 € | 2-4* |
| FREE EXPRESS SHIPPING OVER 999,00 € | |||
| REST OF THE WORLD | |||
| STANDARD | UPS STANDARD | 30,00 € | 2-8* |
| EXPRESS | DHL EXPRESS | UPS EXPRESS SAVER | 40,00 € | 2-6* |
| FREE STANDARD SHIPPING OVER 999,00 € | |||
| * WORKING DAYS | ESTIMATED |
SHIPPING INFORMATION
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN E-MAIL WITH YOUR SHIPMENT'S TRACKING INFORMATION, ALLOWING YOU TO KEEP TABS ON THE PROGRESS ON YOUR DELIVERY.
PLEASE MAKE SURE TO PROVIDE US WITH THE CORRECT ADDRESS, AS INCORRECT ADDRESS GIVEN MAY RESULT IN THE ORDER BEING SENT BACK TO US, WHICH WOULD LEAD TO EXTRA CHARGES FROM YOUR SIDE.
PLEASE NOTE: TRACKING INFORMATION WILL BE UPDATED ONLINE ONE | 1 | BUSINESS DAY AFTER YOUR ORDER HAS BEEN SHIPPED.
DUTIES AND TAXES
IF DUTIES, TAXES AND FEES ARE NOT INCLUDED IN THE FINAL PRICE AT CHECK OUT, YOUR ORDER WILL BE SHIPPED - DAP | DELIVERED AT PLACE
AS SUCH, YOUR ORDER MAY INCUR DUTIES AND IMPORT TAXES UPON DELIVERY.
THIS CHARGE IS DETERMINED BY YOUR LOCAL CUSTOMS AUTHORITY AND PAYMENT OF THESE FEES IS OBLIGATORY IF YOU WISH TO OBTAIN YOUR SHIPMENT.
FOR FURTHER INFORMATION PLEASE CONSULT YOUR LOCAL CUSTOMS OFFICE
LOST / DELAYED PARCEL
IF YOU SUSPECT THAT YOUR PARCEL IS BEEING DELAYED OR LOST, PLEASE FEEL FREE TO SEND US AN EMAIL TO:
PLEASE NOTE THAT WE ARE NOT ABLE TO FORM A FORMAL COMPLAIN TO DHL | UPS | DEUTSCHE POST UNTIL THE PARCEL IS 3 OR MORE WEEKS DELAYED AND -
OR TRACKING HASN'T BEEN UPDATED FOR 6 DAYS.
IF A PARCEL HAS BEEN LOST, UPS | DHL | DEUTSCHE POST OWN THE RIGHT TO ALLOW ONE |1| MONTH FROM COMPLAINT DATE BEFORE A REFUND IS BEEING MADE WHILE
CONDUCTING THE INVESTIGATION.
RETURNS
WE ACCEPT EXCHANGES OR REFUND WITHIN 14 DAYS FROM THE RECEIPT OF THE PRODUCT. KINDLY NOTE THAT WE CAN ONLY EXCHANGE AN ITEM FOR THE SAME ARTICLE IN A DIFFERENCE SIZE.
PLEASE CONTACT US FOR INSTRUCTIONS
INCLUDE YOUR ORDER NUMBER AND SPECIFIC PRODUCT (S) YOU WISH TO RETURN.
THE NEW SIZE WILL BE DISPATCHED AS SOON AS WE HAVE RECEIVED THE ARTICLE THAT IS TO BE EXCHANGED.
PLEASE NOTE THAT WE CAN ONLY ACCEPT EXCHANGES FROM THE COUNTRY WHICH THE SHIPMENT WAS SENT TO.
WE CANNOT OFFER EXCHANGES OR RETURNS OF PRODUCT (S) THAT REQUIRE CITES DOCUMENTATION TO TRAVEL.
PLEASE FOLLOW THE INSTRUCTIONS GIVEN BY THE CUSTOMER CARE WHILE SENDING YOUR RETURN BACK TO MONO-KROM | GALLERY AVOIDING ANY DISCREPANCY.
GERMANY
WE OFFER THE USE OF DHL OR UPS ACCOUNT FOR RETURN OF YOUR PRODUCT FOR A FIXED FEE OF 5 € ( FIVE EURO ), OR YOU CAN CHOOSE ANOTHER SHIPPING SERVICE ( INSURED ). WE RECOMMEND YOU TO KEEP YOUR RECEIPT.
EUROPE
YOU CAN KINDLY USE OUR UPS ACCOUNT FOR RETURN OF YOUR PRODUCT FOR A FIXED FEE OF 15 € ( FIFTEEN EURO ) OR ANOTHER SHIPPING SERVICE ( INSURED ). WE RECOMMEND YOU TO KEEP YOUR RECEIPT.
REST OF THE WORLD ( NON EU )
YOU CAN KINDLY USE OUR UPS ACCOUNT FOR RETURN YOUR PRODUCT FOR BETTER RATES. OR BY USING ANOTHER SHIPPING SERVICE.
IF YOU RETURN WITH ANOTHER COURIER, PLEASE, INFORM US BEFOREHAND AND PROVIDE WITH THE SHIPMENT INFORMATION.
WE ONLY ACCEPT RETURNS FROM OUTSIDE OF THE EU WITH AN EXPRESS COURIER ( UPS / DHL / FEDEX ).
PLEASE MAKE SURE TO FILL OUT THE ADDRESS FORM CORRECTLY, AS INCORRECT ADDRESS PROVIDED MAY RESULT IN THE RETURN BEING SENT BACK TO YOU. THIS COULD LEAD TO EXTRA CHARGES FROM YOUR SIDE, AS WELL AS POSSIBLE EXCEEDING OF OUR APPROVED RETURN PERIOD.
RETURN ADDRESS:
MONO-KROM GALLERY E.K.
c/o CHRISTIAN HORN
TRÖTZSCHELSTR. 2
04347 LEIPZIG
GERMANY
ALL RETURN SHIPPING, IMPORT AND CUSTOMS FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER. THESE FEES WILL BE DEDUCTED FROM THE FINAL REFUND AND WILL NOT BE REIMBURSED.
THE RETURNED ITEMS MUST BE SENT BACK IN THEIR ORIGINAL PACKAGING TOGETHER WITH ALL THE PACKAGING RECEIVED WITH THE ITEM (S) ( BAGS, WRAPPING, ETC. ). THE ITEM (S) MUST BE UNHARMED, WORN OR ALTERED AND MUST HAVE ALL ORIGINAL SECURITY SEALS STILL ATTACHED. THE PRODUCT PACKAGING MUST NOT BE USED AS THE EXTERNAL PARCEL FOR THE SHIPMENT.
IF THE ITEM DOES NOT FIT THESE REQUIREMENTS, IT WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER AT THEIR OWN COST.
ITEM (S) THAT WILL NOT MATCH MONO-KROM | GALLERY RETURN POLICY WILL BE NOT TAKEN INTO CONSIDERATION, BUT SENT BACK TO THE CUSTOMER AT THEIR OWN COST.
THE PURCHASES OF FRAGRANCES, SWIMWEAR, SOCKS AND UNDERWEAR ARE FINAL IN REASON OF HYGIENIC RESOLUTIONS AND CAN'T BE EXCHANGED OR REFUNDED.
SALE ITEMS, ITEMS WITH REDUCED PRICES AND 2ND HAND FOLLOW THE SAME REGULATION AS FULL PRICED ITEMS.
ALL PRODUCTS ARE CHECKED FOR ANY DEFECTS BEFORE SHIPMENT. HOWEVER, IF YOU RECEIVE AN ITEM IN IMPERFECT STATE, PLEASE CONTACT US VIA:
Instructions for cancellation & Cancellation form
A. Instructions for cancellation
Introduction
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
Right to cancel
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (MONO-KROM GALLERY e.K.
Inhaber: CHRISTIAN HORN, TRÖTZSCHELSTR. 2, 04347 LEIPZIG, Deutschland, Tel.: +49 341 900 3 9000, E-Mail: shop@mono-krom.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us.
Returns can only be made to the following address:
MONO-KROM | GALLERY
c/o CHRISTIAN HORN
TRÖTZSCHELSTR. 2
04347 LEIPZIG, Deutschland.
The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
Exclusion and/or premature expiration of the right to cancel
The right to cancel does not apply to contracts for the delivery of goods for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the cancellation period.
The right to cancel ceases to be available in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
Related / Financial Transactions
If you finance this contract by means of a loan and cancel it later, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly true if we are at the same time your lender or if your lender makes use of our cooperation regarding the financing. If we have already received the loan by the time the cancellation becomes effective or the goods are returned, your lender, concerning his relation to you, will enter into our rights and obligations arising from the financed contract with regard to the legal consequences of the cancellation or return. The latter does not apply if the present contract relates to the acquisition of financial instruments (e.g. securities, foreign exchange, or derivatives). If you want to avoid a contractual commitment to the extent possible, you should make use of your right to cancel and you should also cancel the loan agreement in the event that you have the right to cancel it.
General information
1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.
B. Cancellation form
If you wish to cancel this contract, please complete and submit this form.
MONO-KROM GALLERY e.K.
Inhaber: CHRISTIAN HORN
TRÖTZSCHELSTR. 2
04347 LEIPZIG
Deutschland
E-Mail: shop@mono-krom.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
_______________________________________________________
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
________________________________________________________
Address of consumer(s)
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Signature of consumer(s) (only if this form is notified on paper)
_________________________
Date
(*) Delete as appropriate