Shipping and Returns

Shipping & Returns at MONO-KROM Gallery

WE ARE SHIPPING OUR ITEMS FROM LEIPZIG | GERMANY WITH DHL| EXPRESS | UPS - TO ALL DESTINATIONS.

INTERNATIONAL BUYERS CAN ALWAYS CHOOSE FROM STANDARD, EXPEDITED, OR EXPRESS DELIVERY OPTIONS.
WE SHIP VIA DHL & UPS TO 54 COUNTRIES.

- IF YOUR COUNTRY IS NOT ON THE LIST,
CONTACT US AND WE'LL DO OUR BEST TO MAKE IT HAPPEN! -

IMPORTANT NOTICE FOR OUR CUSTOMERS:

OUR PRODUCTS CAN BE DELIVERED TO ANY PHYSICAL ADDRESS. PLEASE ENSURE THAT YOUR ADDRESS IS COMPLETE AND CONTAINS ALL NECESSARY INFORMATION.

UNFORTUNATELY, WE CANNOT SHIP TO PO BOXES, AS THIS SERVICE IS NOT OFFERED BY OUR PARTNERS DHL AND UPS. ORDERS WITH PO BOX ADDRESSES WILL REGRETTABLY NEED TO BE CANCELED.

ADDITION TO OUR SHIPPING POLICY (OCTOBER 18, 2024):

WITH THE INCLUSION OF THE RUSSIAN FEDERATION IN OUR MARKET/SHIPPING AREA, SHIPMENTS OF GOODS CAN ONLY BE GUARANTEED AND SUPPORTED THROUGH DEUTSCHE POST DHL PREMIUM. DUE TO THE CURRENT SITUATION, THERE MAY BE DELAYS AND LONGER WAITING TIMES. WE KINDLY ASK OUR CUSTOMERS TO USE THE LATIN ALPHABET FOR ALL THEIR ENTRIES. IF THIS CANNOT BE GUARANTEED, WE UNFORTUNATELY MUST REFUND THE ORDER. PLEASE PROVIDE US WITH AS MUCH INFORMATION AS POSSIBLE TO ENSURE A SMOOTH SHIPPING PROCESS.

FOR ANY FURTHER QUESTIONS REGARDING THIS MATTER, PLEASE FEEL FREE TO CONTACT US VIA EMAIL OR CHAT; WE ARE HERE TO ASSIST YOU.

RUSSIAN FED  
PREMIUM DEUTSCHE POST INT 38,00 € 10-16*
* DELIVERY PERIOD DAYS | ESTIMATED


WE WOULD LIKE TO INFORM YOU THAT OUR SHIPPING PRICES REPRESENT A GENERAL OVERVIEW OF THE SERVICES PROVIDED. THERE MAY BE DEVIATIONS, PARTICULARLY FOR DELIVERIES TO REMOTE AREAS OR DUE TO ANY RISK SURCHARGES IMPOSED BY THE SHIPPING COMPANIES. THESE ADDITIONAL COSTS ARE NOT INCLUDED IN OUR PRICES AND MAY BE CHARGED SEPARATELY.

WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE AND THANK YOU FOR YOUR UNDERSTANDING. WE STRIVE TO PROVIDE YOU WITH THE BEST POSSIBLE SERVICE AND ARE ALWAYS AVAILABLE TO ASSIST YOU WITH ANY QUESTIONS. 

DUE TO REGULATORY REQUIREMENTS, PRODUCTS SUCH AS PERFUMES AND ALCOHOL-CONTAINING ITEMS (E.G., PERFUMES, ROOM FRAGRANCES) UNFORTUNATELY CANNOT BE SHIPPED OUTSIDE THE EU. ANY PRODUCTS WITH THESE COMPONENTS ARE CLEARLY LABELED IN THE DESCRIPTION.

IF SUCH A PRODUCT IS ORDERED, IT WILL BE REMOVED OR CANCELED FROM THE ORDER ACCORDINGLY.


GERMANY 		 
   
STANDARD DEUTSCHE POST | UPS STANDARD 5,00 € 1-3*
EXPRESS DHL EXPRESS | UPS EXPRESS SAVER 10,00 € 1*
  FREE STANDARD SHIPPING OVER 99,00 €    
EUROPE 		 
   
STANDARD UPS STANDARD 10,00 € 2-5*
UPS EXPRESS SAVER UPS EXPRESS SAVER 15,00€ 2-3*
EXPRESS DHL EXPRESS 20,00 € 1-2*
  FREE STANDARD SHIPPING OVER 499,00 €    
EUROPE 2 + UK
STANDARD UPS STANDARD 20,00€ 2-5*
UPS EXPRESS SAVER UPS EXPRESS SAVER 25,00€ 2-3*
DHL ECONOMY DHL EXPRESS 35,00€ 2-5*
EXPRESS DHL EXPRESS 40,00€ 1-2*
FREE STANDARD SHIPPING OVER 499,00 €
NORTH AMERICA 		 
   
EXPRESS DHL EXPRESS | UPS EXPRESS SAVER 35,00 € 2-4*
  FREE EXPRESS SHIPPING OVER 999,00 €    
REST OF THE WORLD 		 
   
STANDARD UPS STANDARD 30,00 € 2-8*
EXPRESS DHL EXPRESS | UPS EXPRESS SAVER 45,00 € 2-6*
  FREE STANDARD SHIPPING OVER 999,00 €    
  * DELIVERY PERIOD DAYS | ESTIMATED    
 

 

 

SHIPPING INFORMATION
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN E-MAIL WITH YOUR SHIPMENT'S TRACKING INFORMATION, ALLOWING YOU TO KEEP TABS ON THE PROGRESS ON YOUR DELIVERY. 

PLEASE MAKE SURE TO PROVIDE US WITH THE CORRECT ADDRESS, AS INCORRECT ADDRESS GIVEN MAY RESULT IN THE ORDER BEING SENT BACK TO US, WHICH WOULD LEAD TO EXTRA CHARGES FROM YOUR SIDE.

PLEASE NOTE: TRACKING INFORMATION WILL BE UPDATED ONLINE ONE | 1 | BUSINESS DAY AFTER YOUR ORDER HAS BEEN SHIPPED.

DUTIES AND TAXES
IF DUTIES, TAXES AND FEES ARE NOT INCLUDED IN THE FINAL PRICE AT CHECK OUT, YOUR ORDER WILL BE SHIPPED - DAP | DELIVERED AT PLACE

AS SUCH, YOUR ORDER MAY INCUR DUTIES AND IMPORT TAXES UPON DELIVERY.
THIS CHARGE IS DETERMINED BY YOUR LOCAL CUSTOMS AUTHORITY AND PAYMENT OF THESE FEES IS OBLIGATORY IF YOU WISH TO OBTAIN YOUR SHIPMENT.

FOR FURTHER INFORMATION PLEASE CONSULT YOUR LOCAL CUSTOMS OFFICE

LOST / DELAYED PARCEL
IF YOU SUSPECT THAT YOUR PARCEL IS BEING DELAYED OR LOST, PLEASE FEEL FREE TO SEND US AN EMAIL TO:

 

HELP [AT] MONO-KROM.COM

 

PLEASE NOTE THAT WE ARE NOT ABLE TO FORM A FORMAL COMPLAIN TO DHL | UPS | DEUTSCHE POST UNTIL THE PARCEL IS 3 OR MORE WEEKS DELAYED AND -

OR TRACKING HASN'T BEEN UPDATED FOR 6 DAYS.

IF A PARCEL HAS BEEN LOST, UPS | DHL | DEUTSCHE POST OWN THE RIGHT TO ALLOW ONE |1| MONTH FROM COMPLAINT DATE BEFORE A REFUND IS BEING MADE WHILE

CONDUCTING THE INVESTIGATION.

 

RETURNS

WE ACCEPT EXCHANGES OR REFUND WITHIN 14 DAYS FROM THE RECEIPT OF THE PRODUCT. KINDLY NOTE THAT WE CAN ONLY EXCHANGE AN ITEM FOR THE SAME ARTICLE IN A DIFFERENCE SIZE.

RETURN SHIPPING COSTS ARE THE CUSTOMER’S RESPONSIBILITY. COMPENSATION WILL NOT BE PROVIDED, AND RETURNS MUST BE SENT WITH INSURANCE.

 PLEASE CONTACT US FOR INSTRUCTIONS

HELP [AT] MONO-KROM.COM

INCLUDE YOUR ORDER NUMBER AND SPECIFIC PRODUCT (S) YOU WISH TO RETURN.

THE NEW SIZE WILL BE DISPATCHED AS SOON AS WE HAVE RECEIVED THE ARTICLE THAT IS TO BE EXCHANGED.

 

PLEASE NOTE THAT WE CAN ONLY ACCEPT EXCHANGES FROM THE COUNTRY WHICH THE SHIPMENT WAS SENT TO.

WE CANNOT OFFER EXCHANGES OR RETURNS OF PRODUCT (S) THAT REQUIRE CITES DOCUMENTATION TO TRAVEL.

PLEASE FOLLOW THE INSTRUCTIONS GIVEN BY THE CUSTOMER CARE WHILE SENDING YOUR RETURN BACK TO MONO-KROM | GALLERY AVOIDING ANY DISCREPANCY.

 

GERMANY
PLEASE NOTE: IF YOU CHOSE TO USE OUR DHL OR UPS ACCOUNT FOR RETURN OF YOUR PRODUCT FOR A FIXED FEE OF 5 € ( FIVE EURO ) WILL APPLY.
IF YOU CHOOSE ANOTHER SHIPPING SERVICE ( INSURED ), WE RECOMMEND YOU TO KEEP YOUR RECEIPT.

EUROPE
YOU CAN KINDLY USE OUR UPS ACCOUNT FOR RETURN OF YOUR PRODUCT FOR A FIXED FEE OF 15 € ( FIFTEEN EURO ) OR ANOTHER SHIPPING SERVICE ( INSURED ). WE RECOMMEND YOU TO KEEP YOUR RECEIPT.

REST OF THE WORLD ( NON EU )
YOU CAN KINDLY USE OUR UPS ACCOUNT FOR RETURN YOUR PRODUCT FOR BETTER RATES. OR BY USING ANOTHER SHIPPING SERVICE.
(EXACT COSTS DEPEND ON THE COUNTRY AND WILL BE CALCULATED INDIVIDUALLY)

IF YOU RETURN WITH ANOTHER COURIER, PLEASE, INFORM US BEFOREHAND AND PROVIDE WITH THE SHIPMENT INFORMATION.

WE ONLY ACCEPT RETURNS FROM OUTSIDE OF THE EU WITH AN EXPRESS COURIER ( UPS / DHL / FEDEX ).

PLEASE MAKE SURE TO FILL OUT THE ADDRESS FORM CORRECTLY, AS INCORRECT ADDRESS PROVIDED MAY RESULT IN THE RETURN BEING SENT BACK TO YOU. THIS COULD LEAD TO EXTRA CHARGES FROM YOUR SIDE, AS WELL AS POSSIBLE EXCEEDING OF OUR APPROVED RETURN PERIOD.

RETURN ADDRESS:

MONO-KROM GALLERY E.K.
c/o C. HORN
BERLINER STR. 1
04105 LEIPZIG
GERMANY

Tel.: ‭ +49 341 900 3 9000

ALL RETURN SHIPPING, IMPORT AND CUSTOMS FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER. THESE FEES WILL BE DEDUCTED FROM THE FINAL REFUND AND WILL NOT BE REIMBURSED.

THE RETURNED ITEMS MUST BE SENT BACK IN THEIR ORIGINAL PACKAGING TOGETHER WITH ALL THE PACKAGING RECEIVED WITH THE ITEM (S) ( BAGS, WRAPPING, ETC. ). THE ITEM (S) MUST BE UNHARMED, WORN OR ALTERED AND MUST HAVE ALL ORIGINAL SECURITY SEALS STILL ATTACHED. THE PRODUCT PACKAGING MUST NOT BE USED AS THE EXTERNAL PARCEL FOR THE SHIPMENT.

IF THE ITEM DOES NOT FIT THESE REQUIREMENTS, THE REFUND AMOUNT MAY BE REDUCED ON THE BASIS OF THE DEPRECIATION OF THE PRODUCT AS ESTIMATED BY THE SELLER.

ITEM (S) THAT WILL NOT MATCH MONO-KROM | GALLERY  RETURN POLICY WILL BE NOT TAKEN INTO CONSIDERATION, BUT SENT BACK TO THE CUSTOMER AT THEIR OWN COST.

THE PURCHASES OF FRAGRANCES, SWIMWEAR, SOCKS AND UNDERWEAR ARE FINAL IN REASON OF HYGIENIC RESOLUTIONS AND CAN'T BE EXCHANGED OR REFUNDED.

SALE ITEMS, ITEMS WITH REDUCED PRICES AND 2ND HAND FOLLOW THE SAME REGULATION AS FULL PRICED ITEMS.

ALL PRODUCTS ARE CHECKED FOR ANY DEFECTS BEFORE SHIPMENT. HOWEVER, IF YOU RECEIVE AN ITEM IN IMPERFECT STATE, PLEASE CONTACT US VIA:

 

HELP [AT] MONO-KROM.COM

Instructions for cancellation & Cancellation form
A. Instructions for cancellation
Introduction
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
Right to cancel
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (MONO-KROM GALLERY e.K.
Inhaber: CHRISTIAN HORN, BERLINER STR. 1, 04105 LEIPZIG, Deutschland, Tel.: ‭+49 341 900 3 9000‬, E-Mail: shop@mono-krom.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us.
Returns can only be made to the following address:

MONO-KROM | GALLERY
BERLINER STR. 1
04105 LEIPZIG
Deutschland.
The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
Exclusion and/or premature expiration of the right to cancel
The right to cancel does not apply to contracts for the delivery of goods for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the cancellation period.
The right to cancel ceases to be available in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
Related / Financial Transactions
If you finance this contract by means of a loan and cancel it later, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly true if we are at the same time your lender or if your lender makes use of our cooperation regarding the financing. If we have already received the loan by the time the cancellation becomes effective or the goods are returned, your lender, concerning his relation to you, will enter into our rights and obligations arising from the financed contract with regard to the legal consequences of the cancellation or return. The latter does not apply if the present contract relates to the acquisition of financial instruments (e.g. securities, foreign exchange, or derivatives). If you want to avoid a contractual commitment to the extent possible, you should make use of your right to cancel and you should also cancel the loan agreement in the event that you have the right to cancel it.
General information
1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.
B. Cancellation form
If you wish to cancel this contract, please complete and submit this form.

MONO-KROM GALLERY e.K.
Inhaber: C. HORN
BERLINER STR. 1
04105 LEIPZIG
Germany

E-Mail: shop@mono-krom.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)
_________________________
Date
(*) Delete as appropriate